I don't remember having any issues with my laptop. I'm using an HP lappy with an i7 cpu and built in biometrics. I love this computer and it has never given me a single issue. I build my own computers, work on my own computers and work on them every time there is an issue. There was a long time ago there was an FBI virus that I needed info on finding before I looked for it, but would have found it even without the help. Thanks for trying to help but if there is one thing I know how to work on (besides RC), it's computers and cars. Thanks.