Great Customer Service

cml001

cml001

Well-Known Member
Ok.. So I've had the Trex 550PRO DFC for a couple weeks or more and just a few days ago opened the box to start the build... Keeping in mind I have purchased various parts & pieces separately as I'm gonna theme this bird out in red to match the canopy etc... So I opened the box to find that it's has the new canopy(green window) that looks similar to the 450L... Everything I've seen lists this as a canopy one could get separate of the kit... And the kit with the 550E DFC canopy(blue window). The canopy I received was also caved in with a small crack line in the paint... Hardly noticeable once shaped back up with the hair dryer.. But still.. Lotta money to get a crushed canopy with a crack in the paint. So I called The Trex Store, thinking I'd had it long enough they wouldn't replace it. This was 2 days ago I contacted them. I got home today to find a box waiting on me with the canopy I thought I was originally gonna get.. And a free t-shirt. Awesome customer service! Cudos to The Trex Store!

Welcome to Align T-Rex Store

I dig'm and will shop their site more.. Very pleased!
 
cml001

cml001

Well-Known Member
Not even close.. No.. Im still waiting on an order from back in October to show up from china!
 
Lee

Lee

Well-Known Member
Customer service for the win. I'll pay more for something with good customer service.
 
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